Becoming An RCI Client

How long does it take to process my application?
Once your application is received by us, it usually takes about 30 minutes to process your application. Once your application is processed you will receive anaccountnumber and logon ID so that you can start submitting orders. You will also be able to log onto our server to view the status of your requests 24 hours a day.
Is there a fee for opening an account?
No, we do not charge a fee for opening an account.
Is there a monthly fee for service?
No, clients are only charged for work requests accepted by our firm.

General Client Questions

I have a new service and need a work order. How do I get one?
There are 4 ways: - Go to RCI ONLINE on our website, register for online services and either download an order form or fill out your request online and submit it electronically - Call us at (410) 254-0367 and ask for customer service - Fax or E-mail your request direct to our office: Fax (877) 293-5006 or Email: admin@rci-process.com - Overnight your filing or service request for a next day attention
I filled out a work order and no longer need it, how can I cancel it?
As long as no effort has been initiated on your request, you can cancel a work order by contacting Regency Consulting, Incorporated customer service via email at admin@rci-process.com or call customer service at (410)254-0367. Once our efforts have begun, there are no refunds on cancellation requests and our quoted fees are due even if you cancel your request.
I forgot my password or client ID#, how can I get it?
You can go online and click "forgot password" under login or you can call our office direct at (410) 254-0367 and the information will be sent to the E-mail address that we have on file for your business. We will only provide account information to the Email address we have one file due to security and protection of your client information.

FAQ's About United States Process Service

Can I email a filing or a service of process?
Yes, however your document and the RCI work order must be scanned to one file by your office prior to your submission. RCI charges a flat fee of $.35 per page printed that will be added to your invoice for documents that are emailed to our office. Feel free to email your documents 24 hours a day!
What areas do you cover?
RCI covers the entire State of Maryland, Washington D.C and Northern Virginia areas and beyond. We maintain RCI affiliates throughout the entire United States &Canada as well as in over 96 countries when services fall outside our general operating areas.
Do I need a work order to place a process service request?
Yes, we require a work order or a request on your office letterhead with specific instructions for each assignment. You may use one work order for more than one document if serving the same individual or business. However, if you have papers to serve on seperate individuals or businesses, you must have a separate work order for each party being served.
Are you able to serve a faxed document?
Yes, we can serve any documents faxed for service of process. However, some courts require the original document(s). It is your responsibility to check with the jurisdictions in question to see if a fax copy is acceptable prior to placing the request with RCI
Do you file the proof of service with the courts after the service has been completed?
NO. We return ALL service affidavits and due diligence acknowledgements direct back to the client. It is your responsibility to insure that they are submitted to the courts in question where your suit has been filed.
Will your office advance witness fees?
NO, your office must advance any witness fees required when placing the request with our office.
What is the difference between Same Day and Priority Rush services?
Same Day is received by our deadline and attempts are conducted by the end of the day. Priority is received after our deadlineand will be attempted within 2 hours on the following day.
Why do I have to pay full rate if process papers are unable to be served due to a bad address?
Our staff works very hard and diligently for every client, and we assume that your office or client has done the due diligence necessary to insure that service can be effected at the location your office provides when you place a request for service. Our process servers are paid better thasn any others in the industry, and make maximum effort for the success of your case, and as such need to be paid for their time and out of pocket expenses that they have to incur in the performance of their duties. If clients place bad addresses, without first checking to confirm that the addresses are correct, then our staff has wasted time and money without any compensation, if we did not impose this condition. The trade off to this request, is that if we are unable to serve your papers for any reason, when the address is correct, there is only a small "no serve" fee imposed to cover the gasoline charges incurred on the attempts made by our staff.

FAQ's About Asset Search Inquires

What does a tangible asset search cover?
Our asset searches look for real and personal property, interests in properties and business activities, and other financial and business assets, including bank accounts, safe deposit boxes, stocks, bonds, accounts receivable, royalties, patents, etc. Additionally, we examine assets of spouses and family members for possible transfers, and corporations associated with the subject and his/her partners. We identify individuals or entities that can provide leads and directions through a scrutiny of the individual's lifestyle, litigation history and relationships in order to discover hidden assets.
My client has already lost a great deal of money. Does it make sense to incur additional expense searching for possible hidden assets to satisfy the judgment?
RCI works in a phased approach. Phase I, conducted at minimal expense, develops financial information on the subject through various computer research to develop tangible assets on your subject. Bank account, Stock & Bond portfolio and employment assets located in the U.S. can be frozen through a restraining notice, whereupon the client's attorney can have the sheriff levy on the accounts. Even if these findings are under 5,000, they can provide funding for a Phase II investigation, more in-depth investgation, which should be initiated only if there is strong reason to believe assets are secreted in other states or offshore. Penetrating offshore bank accounts is generally costly; however, the staged approach can give strong indications early in the case if assets are secreted elsewhere, before large amounts of money are expended.
What information do you need to initiate an asset search?
RCI needs the name, address, social security number and date of birth at minimum to initiate an asset search. Also desirable are names of family members, names of current and prior companies and geographical locations where the subject has lived, as well as any background information in your files,(e.g., financial statements, tax returns, loan documents, depositions, travel and expense reports, etc.) RCI is also interested in any information on international travel or copies of a passport. Added information reduces the cost of the asset search investigation. RCI employs a network of resources to assist in the location of undisclosed assets.Our mission is to provide superior service to all clients at reasonable rates while at all times maintaining the highest standards of professionalism.

FAQ's About Skip Trace Services

What does "No Locate - No Fee" actually mean?
We guarantee an address where the subject can be served. When we locate the subject we then contact you with the information and bill you at that time. If we are unsuccessful we do not submit a bill.
How long will my search take?
RCI works in a phased approach. Phase I, conducted at minimal expense, develops financial information on the subject through various computer research to develop tangible assets on your subject. Bank account, Stock & Bond portfolio and employment assets located in the U.S. can be frozen through a restraining notice, whereupon the client's attorney can have the sheriff levy on the accounts. Even if these findings are under 5,000, they can provide funding for a Phase II investigation, more in-depth investgation, which should be initiated only if there is strong reason to believe assets are secreted in other states or offshore. Penetrating offshore bank accounts is generally costly; however, the staged approach can give strong indications early in the case if assets are secreted elsewhere, before large amounts of money are expended.
What information do you need to initiate an asset search?

On our exclusive "No Locate - No Fee" basis, we provide several different pricing options ranging between a guaranteed 48 hour turnaround to a 90 days timeframe, which would cost considerably less.

Usually in most assignments, you can expect results with a week to three weeks on most files. Sometimes it does take longer depending on the information you have provided and other factors in attempting to find your subject. We do offer an Immediate Search ($1,795.00 results in 48 hours or less), a Rush Search ($995.00 results in 10 days or less) and a Priority Search ($785.00 results in 30 days or less), should your case require the utmost urgency.

The difference between these searches and our Regular Skip Trace Search ($395 results in 90 days or less) is that our disbursements are slightly higher, we put more people on the file and they focus solely on that search. Therefore, there is a better chance to locate your subject in a timelier fashion.

Once again, all our fees are only payable upon the susseccful locate of your subject under this option.

We also have an additional service in which our staff will place priority on your assignment, and work it to completion for a performance fee based pricing, in which you would be responsible for a minimum placement fee vs. a flat locate fee depending upon whether we are able to locate your subject.

Either of these options along with the various prices are listed on our "Skip Trace" page for your review.

Some other skip tracing firms have lower rates. Why should I use RCI over these other companies?
We accept each case assignment on an individual basis. Our professionals have a wide array of techniques and resources at their disposal. Most cheaper tracing firms simply have various internet databases they have access to which is often outdated. If your subject is not in that database, they are unable to provide results. We have been in business since 2000 and have provided sucessful results for many law firms, government agencies, insurance adjusters and financial institutions over the years. We confirm the information we provide in a variety of ways to make sure the subject is where we say they are. And again, we guarantee an address where the person can be served.
What if there is a problem with the information you provide?
We guarantee that the information we provide is accurate or there is no charge. If the subject is not at the address we provided, simply contact us within a reasonable time period and we will recheck the information at no extra cost. If the search isn't right we will make it right or we will refund your money.
What if I don't have very much information on the person I am looking for?
Searches with very little information are more difficult but we charge nothing if we fail if you select our "No Locate - No Fee" option. We do like to have at least a name and a last known address but we have been successful with less information than that depending on the subject's name. Obviously, the more information you can provide, the better the chances are in locating your subject. But you risk nothing by using us on our guaranteed "No Locate - No Fee" option.

FAQ's About International Process Serving

Can improper service of process outside the United States subject a client to criminal sanctions; or subject an attorney to a potential malpractice claim?

Yes! Regardless of U.S. laws or what a U.S. Court rules regarding sufficiency of service, there are a number of countries which consider service of process (even by mail) within their borders a judicial act, which violates their sovereign jurisdiction. Such countries as the Federal Republic of Germany, Japan, Italy, and Switzerland prohibit, and have penal sanctions against service of civil process which is not made in strict accordance with their civil codes (even on U.S. citizens abroad).

Inadequate service could create some real problems. For example, the plaintiff could encounter foreign penal sanctions when attempts at discovery or execution on foreign assets are made. Also, the U.S. judgment could be unenforceable because of failure to meet foreign requirements. Cure in this case could be impossible if the foreign statute of limitations has run.

What is the difference between Formal and Informal Service of Process?

"Formal" service is made pursuant to international treaty law or letters rogatory and is made in strict accordance with the laws of the foreign jurisdiction.

"Informal" service occurs when service is made abroad by a private process server placing the Summons & Complaint into the defendant's hands.

Informal service is generally much faster and requires no translation; but it is not allowed in every foreign country.

Motions to quash (dismiss) an informal service are commonplace and occasionally successful in a U.S. Court. Such motions are usually successful in foreign courts (if execution abroad is necessary).

We always advise to avoid informal service except as a supplement to formal service.

Why is U.S. mail always an inadequate method of service abroad?
Regardless of Rule 4, service by mail on a defendant in a foreign country seldom works and is never a good idea. Latent hazards to client and lawyer exist in every foreign country where service by mail is improper or illegal. If a plaintiff's lawyer selects an improper method of service, and the plaintiff is unable to prevail because of that, it is clear to whom the plaintiff will next look.
When there is a treaty for service, must its procedures be used?

The Schlunk case stated that U.S. law did not require treaty procedures in every case to bring a foreign defendant into a U.S. Court. However, the court said these procedures could always be used; and Justice O'Connor said a lawyer who doesn't follow the procedures runs the risk of finding out later that he/she should have. Additionally, the Court stated that where treaty procedures were not used, regardless of what a U.S. Court decided, a U.S. judgment might be unenforceable abroad.

In the real world, a plaintiff's attorney will find that almost 90 percent of foreign defendants can avoid a U.S. judgment in their country if treaty or other formal procedures are not followed. An attorney would be foolish to rely on a thinly capitalized U.S. subsidiary of a foreign defendant to satisfy every plaintiff's judgment.

What do you do when there is no international treaty?
Only 30 percent of the world's nations have service of process treaties. Letters Rogatory are required to effect formal services when there is no international treaty prescribing a service method. A Letter Rogatory service is a formal request by the judge of the U.S. Court where the action is venued, to the highest judicial authority of the defendant's homeland, seeking judicial assistance for service of process. A specific format (with translations of the letters and pleadings) plus diplomatic authentications, acknowledgments and foreign embassy seals are generally required.
When are translations necessary?
Most industrialized nations require that documents served in their country be translated into their native language when formal service is made. A unique example is Switzerland (there is no "Swiss" language), which requires the documents to be translated into either French, German or Italian depending on the address of the defendant. There are no citations or rules (other than trial-and-error) which will help a plaintiff know when to translate, since it is generally foreign court rules or customs that dictate.
How long does service abroad take?
Service of process abroad can take as little as one week (or less) or as long as 18-24 months. This time frame varies from country to country depending on the method required to make proper service. The average time frame is 10 to 12 weeks.