Mystery and secret shoppers can be planted by RCI at bars, restaurants, retail shops, and other businesses to make sure that your staff is behaving according to company policy and procedure.
If you are suspicious that your employees are cutting corners or neglecting to follow the procedure and policies of your organization, you may want to have an undercover investigation of your staff. Mystery shoppers and secret shoppers can be planted at your place of business to find out if your suspicions are justified. At RCI, we provide mystery shopper services by planting trained personnel at your business who are familiar with your guidelines and policies and who will keep record of all of their interactions with your staff. This can be provided as a mystery shopper visit or as a hired employee who will work within your establishment with the existing staff as “one of the team” in order to obtain more detailed ongoing information about your employees and determine their compliance or lack thereof.
You may not realize this, but just one unhappy customer can bring damages to your business. Most customers won’t go to the manager and complain about a bad experience. For fear of confrontation, they will simply refrain from visiting the business again. On top of that, they will inform everyone they know about their bad experience. A good mystery shopper can get to the bottom of the problem before it costs you more money.
Additionally, customer surveys and incentive programs for customer feedback have been proven to be not as effective as mystery shopping. It has also been shown that most customers tend to be somewhat biased. However, RCI investigators are capable of offering you impartial information and evidence that can be used to support your ideal business model.